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Can't find the right part? Why not try our engine number search
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Frequently Asked Questions

Account management

  • What is my username?

    Your username is the email address that you provided when you first registered to shop on our website.
    For example: first.last@email.com
  • What is my password?

    You were asked to set a password for your account when you first registered to shop on our website. If you have forgotten your password, follow these steps:

    •  Click on the login link at the top of the page
    •  Click forgot my password
    •  Enter the email address you signed up with, and you will be emailed instructions on how to reset your password
  • I want to delete my account

    To remove your account from our website, please contact Customer Services, or send us a message via our contact us page by clicking here.
  • My account does not exist

    Your username is the email address that was provided when you first registered to shop on our website. If you cannot remember the email address you registered with then visit our registration page by clicking here and follow the steps for the forgotten username option. If you have previously registered with our website, you can contact Customer Services here to help identify your account.
  • My account is frozen

    Please contact Customer Services using the live chat link or email address found at the top of this page, and one of our customer service representatives will walk you through the process to unlock your account.
  • How do I add another card to my account?

    To add another credit card to your account click here to view your stored payment methods. Click the button to add a new payment method. Give your new payment method a name you will recognise, and then enter new credit card details below and click the save button. These details will be stored securely on our website for you to use during checkout.
  • How do I delete a card from my account?

    To delete a payment method or credit card from your account click here to view your stored payment methods. Your payment methods are listed in the tabs. Click the remove button on the right-hand side of the card you no longer want to store in your account. This will remove your credit card information from our website.
  • How do I add a new shipping address?

    To add a new address to your account click here to view your address book. Your address book holds the addresses that you have registered with us to ship to. Click the button to add a new address. Upon completion of the form, click the save button. This new address will be stored securely on our website for you to use during checkout.
  • How do I delete a shipping address?

    In order to delete an address from your account click here to view your address book. Your address book holds all the addresses that you have registered with us to ship to. Click the remove button on the right-hand side of the address you no longer want to store in your account. This will remove this address from our website.

Parts help

  • My part number is not recognised

    Not all genuine Perkins parts are available online. We are adding new lines all the time, so please check back regularly. In the meantime, please use the live chat feature or send an email to Customer Services to inquire about the part you are looking for. Contact details can be found here.
  • My search returned too many results

    If you cannot find the part you are looking for, please use the live chat feature or send an email to customer services to inquire about the part you require. Contact details can be found here, and our Customer Services team will help you to find the product you are searching for.
  • What is my part number?

    Every single part on a Perkins engine has a unique part number. This number is used to manage the parts throughout the engine build process in our factory. It also helps end users to find the right product when a part needs to be replaced. Many parts have the number printed, stamped or machined onto them, either as a label or plate. By searching for the part number on the site you can quickly find the right replacement part.
  • What is my engine build list?

    The engine serial number is a unique number for each engine, which can be found on a plate fixed to the engine, normally on the left-hand side of the engine. The number consists of a series of letters and numbers that define the engine family, number of cylinders, emissions standard, type of ignition, date, and place of manufacture. For example, a serial number could be PJ 12345 U 123456P
    PJ          is the engine family, in this case, 1106D-E66TA
    12345   is the engine build type number or engine order reference
    U           is the country of manufacture, in this case, the UK
    123456 is the unique engine number
    P            is the year of manufacture                                                                                                                                      
    For more information click here to visit our page on how to understand your engine serial number.
  • Where do I find my build list?

    The engine serial number is a useful tool to help identify which engine you have. Normally having the first seven letters and numbers is enough for you to make sure you can quickly identify the right parts for your engine. In many cases the first two letters may be enough, as the engine family number is a simple way to understand your engine type. Throughout the site you will find a tab on each part page devoted to confirming the engine family, engine model and the first two letters of the serial number. Alternatively click here to view our product range by engine family.

Shipping and returns

  • Where do you ship?

    Our U.K. site is only set up for shipping to the United Kingdom. Please see the Shipping and Returns page by clicking here for full information.  If you are in the United States, please visit our U.S. site https://shop.perkins.com.
  • How much does it cost to ship to me?

    Please see the Shipping and Returns page by clicking here for full information.
  • What delivery methods do you offer

    We offer a next day service, however, please see the Shipping and Returns page by clicking here for full information including where this service may be longer than next day.

  • How do I track my order?

    Your order can be tracked in my profile. This is accessible at the top of the web page by hovering over your name. Once you have accessed your profile, you can see your 'Order history.' Click the details on the order you wish to track. On the right-hand side of the page, you will find the tracking link, which will take you to the couriers website to track the package.
  • When will I receive my order?

    Your order can be tracked in my profile. This is accessible at the top of the web page by hovering over your name. Once you have accessed your profile, you can see your 'order history.' Click details on the order you wish to track. On the right-hand side of the page, you will find the shipping method you selected while placing the order and a tracking link that will take you to the carrier's website to track the package.
  • How much will it cost to return a part?

    We will not charge you to return an item. Also, we will arrange for a pre-paid shipping label to be generated. Please see the Shipping and Returns page for full information by clicking here.
  • How do I return a part?

    To request a return you will need to go to the 'my account section' on Perkins shop. Under 'my orders' you will need to select the relevant order using the order number from your confirmation email. From the order select the item(s) you wish to return and the relevant reason code from the dropdown menu.  Please see the Shipping and Returns page by clicking here for full information.
  • How long will it take to get a refund?

    Once we have received the returned item(s) into our returns warehouse, we will process the return with 14 working days. Please see the Shipping and Returns page by clicking here for full information.

Terms and policies

  • How secure is my online purchase with you?

    Your online purchase is secure, as our shop site is under SSL(Secure Sockets Layer):

    An SSL is the Standard Security Technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and encrypted.
  • How do you use my personal information?

    Please see the Privacy and Cookie Policy by clicking here.
  • Do you share my personal information with anyone?

    Please see the Privacy and Cookie Policy by clicking here.

Part warranty

  • My part stopped working

    This needs to be dealt with by your local distributor. For more information and guidance please click here to contact our support team and click here to find your local distributor.

Order support

  • I no longer require this part

    Click on My account section and under My orders you will need to select the relevant order using the order number from your confirmation email. From the order select the item(s) you no longer require and then select the reason by choosing one of the options given in the drop down menu. For more information visit our Shipping and Returns click here.  Please note returns will only be accepted if returned within 28 days of shipment date.
  • I haven't received an order confirmation yet, why?

    If you have not received an order confirmation email since placing an order with us, please check your junk folder in your email account. You may wish to add customerservices-uk@perkins.com to your safe senders list. If you require further assistance with the status of your order, please contact Customer Services using the 'live chat' link or email address found at the top of this page.
  • I ordered the wrong item

    Click on My Account and under My orders you will need to select the relevant order using the order number from your confirmation email. From the order select the item(s) you ordered incorrectly and then select the reason by choosing one of the options in the drop-down menu.  For more information on Shipping and Returns please click here. Please note returns will only be accepted if returned within 28 days of shipment date.
  • You shipped me the wrong part

    Click on My account section and under My orders you will need to select the relevant order using the order number from your confirmation email. From the order, select the item(s) that did not arrive and then select the reason by choosing one of the options given in the drop-down menu.  For more information on Shipping and Returns please click here. Please note returns will only be accepted if returned within 28 days of shipment date.

  • My part arrived damaged

    Click on My account section and under My orders you will need to select the relevant order using the order number from your confirmation email. From the order, select the item(s) that did not arrive and then select the reason by choosing one of the options given in the drop-down menu.  For more information on Shipping and Returns please click here. Please note returns will only be accepted if returned within 28 days of shipment date.

  • My part did not arrive

    If your order has not arrived within three (3) business days to a mainland UK address or five (5) business days outside of the UK mainland, please follow these steps:
    1. Click on My account section
    2. Click Claim form
    3. Complete and submit your claim

    A member of our customer services team will be in contact with you within one business day.

  • How do I get a refund?

    If you would like to request a refund from us, you will need to sign in and visit the 'my account' page or click here. Select the order and item you wish to claim a refund for, and select the relevant reason code for this. For more information visit our Shipping and Returns page by clicking here.
  • How do I apply a coupon to an order?

    Once you have added your item(s) to your cart and you're ready to pay, make sure you add your promotional code in the box provided before you checkout. For more information on our promotional codes terms and conditions please click here.
  • Can I retrieve an invoice from a previous order?

    If you want to retrieve an invoice from a previous order please go to My account and click on Order history. This is where all your previous orders are, enabling you to review your former orders and retrieve past invoices.
  • When will I hear back on an open dispute?

    We aim to get an initial response to you within one (1) business day from the time the dispute is raised.
  • What happens if I miss my items delivery

    If you missed delivery of your order, TNT will attempt to delivery again and will do so twice.  If unsuccessful on the second delivery attempt the order will be kept at the location distribution centre for 5 days before being returned to Perkins Global Parts Distribution Centre.

    Please note deliveries will need to be signed for, however, if you have an unsuccessful delivery you can instruct TNT via their website, to deliver and leave the order in a place of your choice.  See the missed delivery card left by TNT for details.

Distributor centers

  • I need help, where is my nearest distributor?

    Click here to find your local distributor
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